Frequently Ask Questions


Our FAQ section is designed to provide quick answers to common questions about our products, services, and policies. If you can't find the answer you're looking for, feel free to reach out to our customer service team for personalized assistance.

How can I track my order?
Orders can be tracked by placing your order number into our order tracking system. Click below to view tracking.

To track your order Click Here.

What is your return policy? 
Customers have 15 days to return items. Items must be unopened and in new condition.

Who pays return shipping? 
Customers are responsible for paying return shipping costs.

What is Refund Assurance?
Refund assurance is a return insurance you can purchase separately for items that are usually non-refundable (such as swimwear & underwear).

How do I start a return?
Return's can be started Here.

How do I cancel an order? 
To cancel an order contact us with your name & order number Here.

How long will my order take to arrive? 
Orders take 5-12 business days based on location with 90% of our orders delivered within two weeks.

What countries do you ship to? 
We currently ships to the US | CA | UK | ES and AU. We plan to ship to more countries soon.

For more information on our shipping policy Click Here